If you are starting out in the big world of running your own business, yes it’s scary, but also very exciting. One thing that we have come across is a number of people setting up their business who don’t invest time and effort into their logo, branding and marketing material. That may be business cards, letterheads, leaflets and even a website.
Posts Tagged ‘customer service’
Good design sells. Fact.
Posted in Advice for your business, Sales and Marketing, tagged branding, customer service, image, logo, Marketing, reputation on 3 March, 2010 | 3 Comments »
I’m terribly sorry, but…
Posted in Advice for your business, Life as an SME, tagged complaints, customer service on 19 February, 2010 | 4 Comments »
It’s every business–owner’s nightmare: a furious customer on the end of a phone demanding to know why their purchase hasn’t been delivered, why it’s broken, or even to complain about a member of your staff. Even if the problem isn’t actually your fault, it is crucial to have a proper complaints policy in place.
Gym’ll fix it?
Posted in Finance, Sales and Marketing, tagged Bristol, customer service, ethical exercise, gym on 26 January, 2010 | Leave a Comment »
Every business has its sales peaks and troughs. A gym in January is supposedly one of the classic peaks. “I’ve eaten too much turkey, I must go to the gym and punish myself”
What a courier cannot deliver
Posted in Advice for your business, tagged aDR training for couriers, customer service, Transportation and Logistics, wgat couriers shouldnt deliver on 28 September, 2009 | Leave a Comment »
When starting a courier business you need to be aware of giving the best customer service and giving the correct information about what you can and cannot deliver.
Build a business on referrals
Posted in Advice for your business, Life as an SME, Marketing, tagged customer care, customer service, word of mouth on 7 July, 2009 | Leave a Comment »
Some time ago I blogged about how a failing local Fitness Club had been taken over and turned around by a new, enthusiastic management team. 18 months down the line and I am happy to report that the club is still going from strength to strength. Indeed, it is so popular that it’s restricting new [...]
